Prospective Tenants FAQ’S

1. How can I reach you?

Visit us at or call us at 910-750-7780

2. Are all of your available properties viewable online?

Yes. We upload new properties to our website almost every week and we put all of our available properties online as soon as possible.

3. Why do I get voicemail when I call your office?

Our staff is frequently out of the office showing properties or inspecting them. We are always reachable in the event of an emergency. If you reach our voicemail, please leave a message and your call will be returned as soon as possible.

4. I am a member of the U.S. Armed Forces. Does your lease provide a military clause for orders?

Our “Early Termination By Military Personnel Addendum” to the “Residential Rental Contract” permits a member of the United States Armed Forces with permanent change of station orders or deployment of more than 90 days to be able to terminate their lease with a copy of official military orders. A 30-day notice is required and all cleaning provisions still apply.

5. I have a pet. Do you have properties that allow pets?

Many of our properties do allow pets. However, the owner must approve your pet prior to moving in and a pet fee is required at the time you sign your lease. If a property description on our website doesn’t specify pets, ask us and we’ll check with the owner.

6. I want to rent one of your properties. How do I get started?

The first step is to call us and schedule a showing. Once you’ve seen the inside of a property and decide you want to rent it, you must fill out an application. You can complete an application for the property that you want to rent by going to the rentals tab on our website. Every person who is planning to live in the unit must fill out a separate application and each of you must pay the $40 application fee. If married, only one application and $40 fee is required.

7. I have a roommate. Does he/she need to fill out the application, too?

Yes. Every person who will be living in the unit must fill out a separate application and pay the $40 application fee. Homeowner approval is required for Roommate situations.

8. I’m moving to Jacksonville from another town, state, or country. I saw a property on your website that I just love, but I won’t be able to see it in person. Can I fill out an application to rent it anyway?

Unfortunately…No. We will not process an application for a property that you have not seen. Here’s why: a property may look great in photographs, but there could be many reasons why it may turn out to be unsuitable for your needs. The location may not be just right or you may not like the neighborhood itself. Also, there may be small details about the property that, upon closer inspection, don’t appeal to you. If we reserve a property for you and you don’t take it, then we may lose the opportunity to rent it to someone else during that time. That’s unfair to our owners and to others who may want to rent it. We will, however, allow a friend or relative to view the property on your behalf.

9. Does filling out an application reserve my property?

It does not. Even if your application has been approved, the property is still available for other people to rent until you provide us with a security deposit. Only upon receipt of this is the property considered “rented.”

10. I’ve filled out an application. How long does it take to be approved?

We perform a credit check and background check on every applicant. We can also check past rental references, if necessary. This can sometimes take several business days to accomplish. Sometimes, landlords don’t call us back immediately or the website that processes our credit checks may be backlogged. Please be patient. We make every effort to get your application processed as quickly as possible. Remember, we want to get the house rented as badly as you want to rent it. As soon as we have an answer for you, we’ll contact you.

11. Is there anything I can do to speed up the application process?

The best way to ensure a quick answer on your application is to make sure the information you provide is correct and complete. When you turn in your application, provide us with a written list of your past rental references, complete with up-to-date names, telephone numbers, and fax numbers (if available). The less legwork we have to do to track down inaccurate or missing information, the faster we can process your application.

12. What does the $40 application fee cover?

The fee covers several things, most importantly the cost to perform a credit and background check. We use a credit reporting service to verify your good credit and we pay a fee to that company for each applicant processed. The fee also covers our time spent checking your past rental references and it pays for the paperwork associated with the lease. The fee also guarantees that the applicant is serious about the property and cuts down on the number of bad or fake applications we receive. This helps keep the application fee low.

13. My application has been approved and I need to sign the lease. What should I expect at the lease appointment?

The lease appointment will last between 30-45-minutes. During this appointment, you will have time to carefully read the lease, ask any questions, and sign the lease. We can also email the lease to you for your review and acquire your signature electronically. It’s very important that you take the time to read the lease so that you understand what’s expected of you. Remember, the lease is a legally binding document. Don’t sign it unless you feel certain that you agree with its terms and conditions.

14. What is the lease term for your properties?

The majority of our properties require a one-year lease. This means that you must rent them for at least one year, with the option to renew your lease for additional one-year periods. Some of our properties may be available only for a single 12-month period while the owners are out of the country or working in another state.

15. How much security deposit must I pay?

In most cases, the security deposit is the same as the amount of one month’s rent. In some cases, this deposit will be more than one month’s rent. The amount will be determined after your application has been processed. The security deposit is due once your application is approved. Your rental property will not be reserved for you, even if your application is approved, until we receive your security deposit.

16. Can I use my security deposit as my last month’s rent?

NO…We cannot stress enough that your security deposit cannot be used to pay your last month’s rent. It is against North Carolina law for you to do this. Your security deposit is intended to protect the owner of the property against damage caused to the unit during your occupancy. Your monthly rate is a completely separate payment that is due in our office on the 1st day of each month and is considered late after the 6th day of the month. In fact, if your last month’s rent is not in our office by the 15th of the month, we immediately file court papers to recover that rent. If you have questions about this policy, we encourage you to call us to discuss it. We can be reached at (910) 750-7780 or via e-mail.

17. Who is responsible for turning on the utilities when I move in?

You are. Utilities will be turned off effective on the first date your lease begins. Therefore, it is your responsibility to contact the appropriate utility companies and request that service begin in your name on the first day of your lease. If you do not do this, you may not have utilities on the day you move in.

We recommend that you allow plenty of time for the utility companies to begin furnishing service to your unit. It may take up to several business days for service to begin, particularly during peak seasons or holidays.

If you cannot move in to the unit on the first day your lease begins, you are required to begin utility service on that date.

Occasionally, problems or delays occur between the time when we have service turned off and service begins in your name. If you must have power, heat, water, etc. on a certain date, do not assume the utilities are in place. This is especially critical in the winter, as pipes may freeze and burst if not properly maintained. Double-check with the utility companies to make sure service has begun.

18. Does Realty Shop & Property Management own the property I want to rent?

This is a common misconception and the answer is no. Realty Shop & Property Management is a property management company. Property owners pay us a monthly fee to manage the renting of their houses and condos. Therefore, we work for the owners and our first responsibility is to them. We are bound by a property management agreement to act in our owners’ best interests.