Maintenance Request

For the FASTEST response to non-emergency Maintenance Requests, click on the button below to submit your Maintenance Request online!

WHAT IS AN EMERGENCY?

-Fire

Call 911 first, then our Emergency Number 910-750-7780

-Smoke inside unit

Call 911 first, then our Emergency Number 910-750-7780

-Smelling gas inside unit

Call the gas company, then our Emergency Number 910-750-7780

-Burst pipe or any major water leaks

Turn off water valve, then call our Emergency Number 910-750-7780

-No heat in unit if exterior temperature is 50° or below.

Call our Emergency Number 910-750-7780

IMPORTANT: Between the hours of 5:00 PM and 9:00 AM, only the emergencies listed above should be called to our emergency number.

 

WHAT IS NOT AN EMERGENCY?

Anything not listed above is a non-emergency maintenance issue. All non-emergency maintenance requests must be in writing. You may submit Maintenance requests the following ways:

-Submit a maintenance request online by clicking the button at the top of the page.

 

SAVE YOURSELF MONEY!

1. Electric Problems?

Certain electrical problems may be due to a tripped breaker. Always check your breaker box before calling for service. You will be charged for a service call if a tripped breaker is the cause of the problem. Also check around sinks in kitchens and baths to see if any tripped GFI (Ground Fault Interrupt) outlets may be the cause of the problem. Pressing the reset button on these outlets will often restore power to that outlet and those around it. You will be charged for the service call if a tripped GFI outlet is the cause of the problem.

2. Garbage Disposal won’t work?

Make sure you’ve pushed in the reset button located on the bottom of your unit. You will be charged for the service call if a tripped reset button is the cause of the problem.