1. How can I reach you?
2. Why do I get voice mail when I call your office?
3. I have a maintenance emergency!!
4. I need to request non-emergency maintenance. How do I do that?
5. When is my rent due?
Q: I can’t pay my rent. What are my options?
A: We understand that life is unpredictable. Job loss, illness, etc. may strike unexpectedly, making it difficult to meet your legal obligation to pay rent. However, failure to pay your rent is a serious matter that may have long-term financial consequences. Our owners rely on the income from their rental properties to meet their own financial obligations; therefore, if a tenant fails to pay rent, we have no choice but to take immediate legal action to recover the money owed.
Q: If I don’t pay my rent, what will happen?
A: If you cannot pay your rent and have not informed us that you’re having a problem, we have no other choice but to seek immediate legal action to recover the rental payment that you owe. In addition to the amount of rent owed, all tenants will be responsible for the applicable court costs involved with this process.
6. Do you accept cash rental payments?
7. Do you accept credit or debit cards for rent payment?
8. Is it true that if one roommate can’t pay his/her rent, then everyone on the lease can be penalized?
9. Why do I have to fill out the Move-In Inspection form?
10. Who is responsible for turning on the utilities when I move in?
We recommend that you allow plenty of time for the utility companies to begin furnishing service to your unit. It may take up to several business days for service to begin, particularly during peak seasons or holidays.
If you cannot move into the unit on the first day your lease begins, you must begin utility service on that date.
Occasionally, problems or delays occur between the time when service is turned off and service begins in your name. If you must have power, heat, water, etc. on a certain date, do not assume the utilities are in place. This is especially important in winter, when pipes may freeze and burst if not properly maintained. Double-check with the utility companies to make sure service has begun.
11. Who is responsible for yard maintenance?
12. I would like to paint/alter my unit in some way. Do I need approval to do this?
13. Do I need renter’s insurance?
14. I want to move out before my lease period has expired. Can I do this?
15. Do I need to provide written notice that I’m moving out, even if my lease has expired?
16. Do I have to let you show the house to prospective renters?
17. How do I make sure I get all of my security deposit back?
18. When will my security deposit be returned to me?
19. Can I use my security deposit as my last month’s rent?
It is against North Carolina law for you to do this. Your security deposit is intended to protect the owner of the property against damage caused to the unit during your occupancy. Your monthly rate is a completely separate payment that is due in our office on the 1st day of each month and is considered late after the 6th day of the month. In fact, if your last month’s rent is not in our office by the 15th of the month, we immediately file court papers to recover that rent. If you have questions about this policy, we encourage you to email us to discuss it.