Current Tenant FAQ’s

1. How can I reach you?

Visit us at, or call us at (910)-750-7780

2. Why do I get voice mail when I call your office?

Our staff is frequently out of the office showing properties or inspecting them. We are always reachable in the event of an emergency. If you reach our voicemail, please leave a message and your call will be returned as soon as possible.

3. I have a maintenance emergency!!

Please refer to the Maintenance Tab on left of page for more information.

4. I need to request non-emergency maintenance. How do I do that?

Please refer to the Maintenance Tab on left of page for more information.

5. When is my rent due?

Rent is due and payable on the 1st day of each month. It is considered late after the 6th day of each month. After the 6th day, you will be charged a late-rent fee of 5% of one month’s rent amount.

Q: I can’t pay my rent. What are my options?

A: We understand that life is unpredictable. Job loss, illness, etc. may strike unexpectedly, making it difficult to meet your legal obligation to pay rent. However, failure to pay your rent is a serious matter that may have long-term financial consequences. Our owners rely on the income from their rental properties to meet their own financial obligations; therefore, if a tenant fails to pay rent, we have no choice but to take immediate legal action to recover the money owed.

Q: If I don’t pay my rent, what will happen?

A: If you cannot pay your rent and have not informed us that you’re having a problem, we have no other choice but to seek immediate legal action to recover the rental payment that you owe. In addition to the amount of rent owed, all tenants will be responsible for the applicable court costs involved with this process.

6. Do you accept cash rental payments?

No. Our preferred payment method is Online Payments, however we will accept a check or money order. This is for our protection and for yours. It is harder to track cash payments and ensure they are credited appropriately to your account each month.

7. Do you accept credit or debit cards for rent payment?

Yes we do! You may now pay your rent online using credit and debit cards or electronic checks. We DO NOT accept credit or debit cards over the telephone.

8. Is it true that if one roommate can’t pay his/her rent, then everyone on the lease can be penalized?

Absolutely. When you and your roommates sign your lease, you agree to pay a specified total monthly amount for the property. If one of your roommates can’t pay his/her share and we are forced to begin court proceedings to recover his/her rent, the court proceedings involve everyone in the home. All of your names are on the lease; therefore, all of you are equally responsible.

9. Why do I have to fill out the Move-In Inspection form?

Before you move in to your rental house, you’re provided with a Move-In Inspection Form. This form is for your protection! The form is a record of any existing damage to the house when you take possession and serves as proof that you didn’t cause the damage. The form must be returned to us within 7 days of your occupancy or it is invalid. If you didn’t receive the form when you moved in or you have misplaced it, you may download one at our website.

10. Who is responsible for turning on the utilities when I move in?

You are. Utilities are turned off effective on the first date your lease begins. Therefore, it is your responsibility to contact the appropriate utility companies and request that service begin in your name on the first day of your lease. If you do not do this, you may not have utilities on the day you move in.

We recommend that you allow plenty of time for the utility companies to begin furnishing service to your unit. It may take up to several business days for service to begin, particularly during peak seasons or holidays.

If you cannot move into the unit on the first day your lease begins, you must begin utility service on that date.

Occasionally, problems or delays occur between the time when service is turned off and service begins in your name. If you must have power, heat, water, etc. on a certain date, do not assume the utilities are in place. This is especially important in winter, when pipes may freeze and burst if not properly maintained. Double-check with the utility companies to make sure service has begun.

11. Who is responsible for yard maintenance?

You are. The lawn, flowerbeds, and shrubs are to be kept in a properly maintained manner for the entire time you are leasing the property.

12. I would like to paint/alter my unit in some way. Do I need approval to do this?

Yes. You must receive written approval from Realty Shop & Property Management before changing or altering the unit in any way, including painting. Otherwise, you could be held financially responsible for putting the unit back as it was when you moved in. Also, before you install any sort of fixture (Window Unit A/C, ceiling fans, etc.), check with us first. North Carolina Real Estate Law has strict guidelines determining who owns a fixture once it has been permanently attached to the house. You must have written approval before changing anything.

13. Do I need renter’s insurance?

We highly recommend that all our tenants purchase renter’s insurance to protect their belongings in case of theft, fire, flood, etc. Our owners carry insurance on the building that you live in, but their insurance does not protect your personal property. You may not think you have many belongings, but imagine the cost to replace your furniture, clothing, books, music, etc. if you lost them in a fire.  Renter’s insurance is inexpensive and very easy to get. Your car insurance company most likely offers this coverage.

14. I want to move out before my lease period has expired. Can I do this?

No!  You are bound by the terms of the Residential Rental Contract that you signed prior to moving in.

15. Do I need to provide written notice that I’m moving out, even if my lease has expired?

Yes. You must provide us with written notice that you intend to move out at the end of your lease period. The notice must be received 30 days before the end of your lease. Please refer to the “Moving Out” tab on the left of the page for more information.

16. Do I have to let you show the house to prospective renters?

Yes. In order for us to re-rent the house as soon as possible after you’ve decided to move out, you are required to allow a member of our staff or a licensed real estate agent to accompany prospective renters into the house. According to your lease, access for showings to prospective tenants is to be allowed by you during the last 30 days of your lease with a courtesy call only unless an appointment is required due to pets. You may not unreasonably impede the showing process. We realize showings can be inconvenient and we will work with you to make the process as easy as possible.

17. How do I make sure I get all of my security deposit back?

It’s very simple. The unit must not be damaged and must be clean when you leave it. We understand that “clean” means different things to different people; please refer to “Addendum B, Move Out Cleaning Instructions” where you can find information on what we expect in order to give you a full refund of your security deposit.

18. When will my security deposit be returned to me?

North Carolina Real Estate law specifies that we must give you an accounting of your security deposit within 30 days of the date you vacated the unit. You are not considered to have vacated until you turn in your keys at our office. You can speed up the process by providing us with a forwarding address. Please refer to the “Moving Out” tab on the left for more information.

19. Can I use my security deposit as my last month’s rent?

No. We cannot stress enough that your security deposit cannot be used to pay your last month’s rent.

It is against North Carolina law for you to do this. Your security deposit is intended to protect the owner of the property against damage caused to the unit during your occupancy. Your monthly rate is a completely separate payment that is due in our office on the 1st day of each month and is considered late after the 6th day of the month. In fact, if your last month’s rent is not in our office by the 15th of the month, we immediately file court papers to recover that rent. If you have questions about this policy, we encourage you to email us to discuss it.

20. Does Realty Shop & Property Management own the property I live in?

This is a common misconception and the answer is no. Realty Shop & Property Management is a property management company. Property owners pay us a monthly fee to manage the renting of their houses and condos. Therefore, we work for the owners and our first responsibility is to them. We are bound by a property management agreement to act in our owners’ best interests.